WHAT IS THE STATUS OF MY ORDER?
Once you place your order you will receive an email with your order number. Once your order is fulfilled you will receive another email confirming that your order has been shipped. You can track your order using the tracking number provided in that email.
HOW LONG DOES IT TAKE TO SHIP MY ORDER?
All orders are processed and shipped within 1-2 business days of the order date. Orders placed over the weekend will be shipped on Monday.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Standard shipping through USPS First Class takes 1-5 days to most locations.
Expedited shipping through USPS Priority takes 1-3 days to most locations.
International shipping through USPS First Class takes 4-21 days to most locations.
Expedited International shipping through USPS Priority takes 3-10 days to most locations.
* The Modest Collective is not responsible for customs, duties or tax fees incurred on international orders.
WHAT IS YOUR RETURN POLICY?
At The Modest Collective, your satisfaction is our priority. We will gladly accept returns of unused, unwashed, undamaged or defective merchandise purchased online for a full refund within 14 days of the purchase date. Refunds will be made in the form of the original payment. We do not pay for the shipping costs of returning your item unless the return is due to a damaged item or incorrect order. We reserve the right to send back any product with visible signs of wear.
* All sale, clearance and accessory items are final sale and are not eligible for refunds.
** The Modest Collective is not responsible for return shipping fees or lost returns.
HOW DO I RETURN AN ITEM?
To start your return process, email firstname.lastname@example.org your order number and specify which item(s) you'd like to return. We will send you our shipping address and return information. To return your merchandise, please use a trackable and insured shipping method. Mail the unworn item in its original packaging along with the return form to the address we provide. Once we receive your package, we will promptly process a refund in accordance with our policy.
WHAT IS YOUR EXCHANGE POLICY?
We currently do not offer exchanges. We encourage you to place a new order for the items of your choice and receive a full refund for your return.
DO YOU OFFER REWARDS?
Yes, we sure do! We want to thank all of you for shopping at The Modest Collective. That's why we created our rewards system. Our rewards can be redeemed for cash towards your next purchases. To sign up, click on the Rewards Club button in the bottom right side of our website. Just signing earns you 200 points. How sweet is that! To redeem or view your rewards, log in to your customer account.
If you have any other questions, please feel free to email us at email@example.com